PRIVACY POLICY

M,MARTHEST respects your privacy and is committed to protecting the personal information you share with us through our website and services.

INFORMATION WE COLLECT

When you browse our website, place an order, subscribe to our newsletter, or contact us, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order information
  • Payment-related information
  • Website usage data
  • Device and browser information

Payment information may also be processed by third-party payment service providers.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

 

  • Process and deliver orders
  • Confirm payments
  • Provide customer support
  • Manage returns and refunds
  • Communicate order updates
  • Improve our website and services
  • Send marketing communications where consent has been provided
  • Prevent fraud or unauthorized transactions
  • Comply with applicable legal requirements

COOKIES

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better browsing experience.

You may adjust cookie preferences through your browser settings where available.

THIRD-PARTY SERVICES

We may work with trusted third parties such as:

 

  • Payment providers
  • Delivery companies
  • Website hosting providers
  • Analytics services
  • Marketing platforms

 

Information will only be shared where reasonably necessary to provide our services or comply with legal obligations.

DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system can guarantee absolute security.

POLICY UPDATES

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the latest effective date.

Last Updated: [05/10/2026]

CONTACT

For questions regarding this Privacy Policy:

M,MARTHEST
Email: [EMAIL]
Address: [REGISTERED / BUSINESS ADDRESS]

FREQUENTLY ASKED QUESTIONS

What type of fragrance is M,MARTHEST?
Our fragrances are created as Eau de Parfum, designed with distinctive scent profiles and individual character.

What size are the fragrances?

M,MARTHEST fragrances are currently available in 50 mL.

DARKMODE: ACTIVATED
For a darker, mysterious and magnetic mood — inspired by neon lights, heavy beats and quiet confidence.

 

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For a brighter, raw and exploratory mood — inspired by cameras, sunlight, unfamiliar places and breaking away from the expected.

Apply fragrance to pulse points such as the wrists, neck and behind the ears.

Avoid rubbing the fragrance into the skin after spraying, as this may affect how the scent develops.

Store your fragrance in a cool, dry place away from direct sunlight, heat and humidity.

Keeping the bottle inside its original box can also help protect the fragrance.

Once your order has been shipped, tracking information will be sent to you via [Email / LINE / SMS].

SHIPPING & DELIVERY

Everything you need to know about receiving your M,MARTHEST order.

ORDER PROCESSING

Orders are prepared and processed after payment has been successfully confirmed. Please allow approximately [1–3 business days] for order processing before shipment. Orders placed on weekends or public holidays will be processed on the next business day.

DOMESTIC DELIVERY

We currently ship throughout Thailand.

Estimated delivery time:

 

Bangkok & Metropolitan Area
Approximately [1–3 business days]

 

Other Provinces
Approximately [2–5 business days]

 

Delivery times may vary depending on the destination, courier service, public holidays, or circumstances beyond our control.

ORDER TRACKING

Once your order has been shipped, tracking information will be sent via [Email].

Please allow some time for the courier system to update after receiving your tracking number.

DELIVERY ISSUES

If your parcel arrives damaged, incorrect, or incomplete, please contact us within [X days] of receiving your order.

 

Please include:

  • Order number
  • Photos of the parcel
  • Photos of the product
  • A brief description of the issue

 

Our team will review your case and assist you as soon as possible.

CONTACT

For questions regarding this Privacy Policy:

M,MARTHEST
Email: [EMAIL]
Address: [REGISTERED / BUSINESS ADDRESS]